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Thank you for choosing our wig products!We are committed to providing you with a quality shopping experience.If you are not satisfied with the purchased item, it doesn't matter, we have a 14-day return policy, which means you can request a return within 14 days after receiving the item.
Please go through our online customer service or email:serenewigcs@gmail.com Submit a return application, provide your order number and the reason for the return.
We will reply to your application as soon as possible and provide detailed return and exchange guidelines, promising that the processing time of the process will not exceed 24 hours at most.
In order to assist you in successfully completing the return and refund, please make sure that the item must be the same as the item you received, undressed, unwashed, uncut, undyed, and keep the original packaging and label, and place it in the original packaging. If necessary, you also need to provide a receipt or proof of purchase.
Once we have received and checked your return, we will notify you and let you know if the refund has been approved. If approved, you will be automatically refunded with the original payment method within 7 working days. Keep in mind that it may also take some time for your bank or credit card company to process and mail the refund.
If we have approved your return for more than 15 working days, please contact online customer service or email: serenewigcs@gmail.com get in touch with us
Due to personal hygiene reasons, we cannot accept returns of used wigs.Please choose carefully before buying.
If you still have any questions about the return, please feel free to contact us, thank you for reading..
After confirming your order, we will pack it for you and send it to the logistics partner for delivery. It will usually be delivered within 5-10 buinsee days. In some cases, there may be delays, including but not limited to: extremely bad weather, epidemics, customs controls, wars, etc.
Product description:
If you want a wig that is closest to the hair of a real person, then it must be the most suitable choice for you.The selection of high-end Kanekalon materials that are closest to real hair has a significant price advantage over real hair wigs. It is hand-woven to ensure fine quality and perfect natural and lifelike effects.Whether it is daily wear or special occasions, this wig can add unlimited style to you.
Product features:
Hand-made: Each wig is hand-made by experienced craftsmen to ensure that every detail is flawless and provides unparalleled comfort.
Real hairline: The unique lace design provides a natural hairline, like real hair, making you look elegant and natural on any occasion.
High-quality Kanekalon material: High-grade Kanekalon material is used, which is soft to the touch and has a strong sense of luster, which is closest to real hair.Compared with ordinary chemical fiber materials, Kanikaren is more heat-resistant and durable, ensuring that you always maintain a perfect shape during use.
Product advantages:
Comfortable to wear: the breathable inner mesh design ensures that you will not feel uncomfortable if you wear it for a long time, and it is suitable for daily use.
Easy to take care of: no need for complex care procedures, easy to clean and comb, and maintain perfect shape.
Diversified choices: choose from a variety of colors and lengths to meet the needs of different styles and occasions, and easily match various costumes.
Usage scenario:
Daily wear: Add a touch of bright color and personality to your daily look, and easily match various costumes.
Parties and events: Show a unique style in the party, attract all attention, and become the focus of the audience.
Holiday celebration: Add vitality to the holiday, enjoy happy hours to the fullest, and show your fashion taste.
Photography and performance: In photography or performance, show a different style and leave a deep impression.
Reason to buy:
Limited-time offer: You can enjoy a special discount when you buy now. The opportunity is rare, so hurry up!
Customer praise: The true feedback from many satisfied customers proves the quality and service of our products.
Enhance self-confidence: Fashionable wigs can not only change your appearance, but also enhance your self-confidence and show your most beautiful self.
Buy now, start your fashion journey and show your unique charm!
The first time I bought a lace wig, it surprised me. It was so real, just like real hair, perfect, I think I will wear it every day.
I tried a bold color, it did not disappoint me, very satisfied with the shopping
Longer than I thought
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PRIVACY STATEMENT
Your privacy is very important to us. If you are visiting our website, subscribe to our mailing list, or are our customer, this privacy policy applies to you.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, You can choose “agree” or "reject”
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, Feel free to contact online customer service or email:serenewig@gmail.com Ask for our assistance
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
.If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement
(https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information Please contact online customer service or email:serenewig@gmail.com Get in touch with us, thank you for reading!
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