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Thank you for choosing our wig products!We are committed to providing you with a quality shopping experience.If you are not satisfied with the purchased item, it doesn't matter, we have a 14-day return policy, which means you can request a return within 14 days after receiving the item.

Please go through our online customer service or email:serenewigcs@gmail.com Submit a return application, provide your order number and the reason for the return.

We will reply to your application as soon as possible and provide detailed return and exchange guidelines, promising that the processing time of the process will not exceed 24 hours at most.

In order to assist you in successfully completing the return and refund, please make sure that the item must be the same as the item you received, undressed, unwashed, uncut, undyed, and keep the original packaging and label, and place it in the original packaging. If necessary, you also need to provide a receipt or proof of purchase.

Once we have received and checked your return, we will notify you and let you know if the refund has been approved. If approved, you will be automatically refunded with the original payment method within 7 working days. Keep in mind that it may also take some time for your bank or credit card company to process and mail the refund.

If we have approved your return for more than 15 working days, please contact online customer service or email: serenewigcs@gmail.com get in touch with us

Due to personal hygiene reasons, we cannot accept returns of used wigs.Please choose carefully before buying.

If you still have any questions about the return, please feel free to contact us, thank you for reading..

After confirming your order, we will pack it for you and send it to the logistics partner for delivery. It will usually be delivered within 5-10 buinsee days. In some cases, there may be delays, including but not limited to: extremely bad weather, epidemics, customs controls, wars, etc.